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#Recruitment
2026年10月5日远程
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Job description
#Recruitment
🏡 Orca #DEX
🐇 Introduction:
A Solana-based decentralized exchange with an automated market maker (AMM) at its core.
🛵 #Full·Time #Remote (#Asia)
📚 #Community·Support·Associate #Operations
💰 Compensation: 10,000 - 20,000 USDC / year, 5,000 - 10,000 ORCA over 4 years)
🌱 Responsibilities:
1️⃣ Respond promptly to user inquiries via social channels (Currently Discord) and ticketing systems (MetaCRM).
2️⃣ Troubleshoot user issues, provide detailed and advanced technical support, and escalate out-of-scope problems to appropriate internal teams.
3️⃣ Identify critical issues impacting business continuity or security and escalate rapidly.
4️⃣ Identify and support VIP users with white-glove service.
5️⃣ Funnel partnership and business development inquiries to relevant departments (BD, Marketing, Developer Advocates).
6️⃣ Participate in community moderation, ensuring compliance with community guidelines and fostering a safe environment in line with Orca’s core values.
7️⃣ Assist in user onboarding and education through the creation of guides, FAQs, workshops, and participation in webinars and AMAs.
8️⃣ Gather user feedback and insights to contribute to continuous product and service improvements.
9️⃣ Monitor trends within the wider crypto ecosystem and report relevant developments to the Orca team.
🔟 Collaborate with the Community Support, Marketing, and Product teams to address known and emerging community needs, and planning and implementing initiatives that drive engagement and community growth.
🌵 Requirements:
1️⃣ Comprehensive knowledge of crypto and blockchain technologies, with a focus on SVM chains and a solid understanding of AMMs, preferably including CLMMs.
2️⃣ Prior experience in customer support, community management, or a related role.
3️⃣ Excellent written and verbal communication skills in English at a fluent/native level.
4️⃣ Strong problem-solving skills with the ability to handle technical issues effectively.
5️⃣ Ability to remain professional, friendly, and empathetic under pressure.
6️⃣ Familiarity with social media platforms and online community tools (Discord, Telegram, Twitter, Reddit).
🚧 More Info:
🏡 Orca #DEX
🐇 Introduction:
A Solana-based decentralized exchange with an automated market maker (AMM) at its core.
🛵 #Full·Time #Remote (#Asia)
📚 #Community·Support·Associate #Operations
💰 Compensation: 10,000 - 20,000 USDC / year, 5,000 - 10,000 ORCA over 4 years)
🌱 Responsibilities:
1️⃣ Respond promptly to user inquiries via social channels (Currently Discord) and ticketing systems (MetaCRM).
2️⃣ Troubleshoot user issues, provide detailed and advanced technical support, and escalate out-of-scope problems to appropriate internal teams.
3️⃣ Identify critical issues impacting business continuity or security and escalate rapidly.
4️⃣ Identify and support VIP users with white-glove service.
5️⃣ Funnel partnership and business development inquiries to relevant departments (BD, Marketing, Developer Advocates).
6️⃣ Participate in community moderation, ensuring compliance with community guidelines and fostering a safe environment in line with Orca’s core values.
7️⃣ Assist in user onboarding and education through the creation of guides, FAQs, workshops, and participation in webinars and AMAs.
8️⃣ Gather user feedback and insights to contribute to continuous product and service improvements.
9️⃣ Monitor trends within the wider crypto ecosystem and report relevant developments to the Orca team.
🔟 Collaborate with the Community Support, Marketing, and Product teams to address known and emerging community needs, and planning and implementing initiatives that drive engagement and community growth.
🌵 Requirements:
1️⃣ Comprehensive knowledge of crypto and blockchain technologies, with a focus on SVM chains and a solid understanding of AMMs, preferably including CLMMs.
2️⃣ Prior experience in customer support, community management, or a related role.
3️⃣ Excellent written and verbal communication skills in English at a fluent/native level.
4️⃣ Strong problem-solving skills with the ability to handle technical issues effectively.
5️⃣ Ability to remain professional, friendly, and empathetic under pressure.
6️⃣ Familiarity with social media platforms and online community tools (Discord, Telegram, Twitter, Reddit).
🚧 More Info: